- All users of the Altitude Centre services must comply by these Rules at all times. Refusal or continual non-compliance with these Rules may result in the user being ejected from the premises and termination of Membership if applicable.
- The Altitude Centre reserves the right to make changes to the Centre Rules from time to time, and any changes will be effective immediately. Copies of these Rules can be obtained from the Altitude Centre website at altitudecentre.com
- All Centre users are expected to wear suitable attire at all times while using our facilities. The Altitude Centre considers suitable attire to be: a t-shirt or vest; shorts or trousers suitable for training; and closed shoes suitable for training (with exceptions for IHE sessions and certain class activities).
- The following is NOT acceptable:
- Open shoes or bare feet, unless partaking in certain classes as above
- No t-shirt / lack of suitable clothing
- Jeans or other inappropriate trousers, unless partaking in certain classes as above
- Getting changed in any area other than designated changing rooms
- Inappropriate attire can be offensive or intimidating to other Centre users, and as such will not be tolerated. Refusal to comply with the dress code may result in the Centre user being ejected from the facilities; continued refusal is a breach of the Rules and as such the Altitude Centre may terminate the user’s Membership or User Profile as stated in the Terms and Conditions.
- All Centre users should use suitable measures to maintain basic standards of hygiene, such as using deodorant, showering if needed, and wearing clean gym attire whilst training.
- All Members and Pay-as-you-go Users must conduct themselves in a respectful manner whilst using the Centres facilities. Any User who acts in an intimidating, abusive, violent or disrespectful manner may be ejected from the Centre, and Members may have their Membership or User Profile terminated with no refund of fees already paid.
- During busy periods, Centre users are to use only one weights station at a time. All weights and equipment should be replaced correctly after use, and equipment and machines should be wiped down.
- Any Club users who are unsure of how to use a piece of equipment should seek instruction before doing so. The Altitude Centre will not take any responsibility where a Club user sustains injury from incorrect use of equipment. If any equipment is found to be faulty or malfunctioning, please report this to the Altitude Centre staff immediately.
- All Club users must comply with any reasonable request from the Altitude Centre staff in relation to health and safety, and to ensure smooth running of the Club.
- No Club user may bring external personal trainers to the Club or act as a personal trainer, paid or otherwise. The Altitude Centre Very Personal Trainers (VPT) have been confirmed as holding the required certification and insurance, and as such are the only trainers permitted to work in the Club. VPTs are independent professionals, and not employees or agents of the Altitude Centre.
- Only food and drink purchased at the Altitude Centre reception may be consumed on the premises.
- All Club users must refrain from bringing any bags on the gym floor.
- Club users are entitled to one towel per visit. Additional towels are available at £1.50 each.
- All user visiting the changing rooms must sign in at the downstairs reception and mark themselves as either a “Class” or “Pod” user on the iPad provided. This only needs to be done once per visit to the Centre. Signing in allows us to keep track of towels and general changing room usage.
- All Centre users must exit the premises no later than the centre closing time.
- No food or drink should be consumed in the Centre other than drinks in sealable containers. Alcohol and illegal substances are prohibited from being brought into and/or consumed on the premises; any Centre user under the influence of alcohol or illegal substances may be ejected from the Centre. Smoking is prohibited on the Centre premises at all times.
- Users may only use the fitness and IHE facilities if supervised by an Altitude Centre Performance staff member, or as part of a scheduled class. Unsupervised use is not permitted under any circumstances.
- The Altitude Centre timetables, instructors and classes are subject to change at any time. The Altitude Centre will endeavour to provide notice when a class is unable to take place for any reason.
- Members and Pay-as-you-go Users are recommended to book in advance to ensure that a class has space for them.
- The Altitude Centre operates with a “two strikes” non-attendance rule, whereby two no shows in any 30 day rolling period will result in a one-week booking restriction. A member must cancel a class booking at least one hour in advance of the class to avoid receiving a strike.
- Class participants are expected to arrive on time. If a participant arrives late, entry to the class may be denied at the absolute discretion of the class instructor.
- If a class is full a member can book onto a waiting list. An email will be sent confirming the Members place on the waiting list. When a space becomes available members will be automatically moved into the class and notified via email. Once on the waiting list Members are committing to attend and could be auto booked into the class up to 1 hour before the class start time. If you decide you can no longer attend please remove yourself from the waiting list as a strike will be applied in line with our class cancellation policy.
Lockers and Lost Property
- The majority of lockers at the Centre are for day use only; Centre users are required to provide their own padlock or can purchase one from reception. The Altitude Centre strongly advises all Club users to lock their belongings in a locker at all times when they are using the Centre’s facilities.
- Any property found left unattended in the Club will be kept for a reasonable period, and then may be donated to charity.
- The Altitude Centre takes no responsibility for loss, theft or damage for any items brought into the Centre, unless the Altitude Centre is shown to have been negligent. The Altitude Centre strongly recommends Centre users avoid bringing valuable items to the Centre where at all possible.
- All users are shown how to safely use the fitness equipment as part of their formal induction to the centre.
- A member of the Performance team may ask you for information relating to speeds that you feel are safe and comfortable to achieve according to your abilities.
- It will be the users responsibility to set the exercise equipment up to a speed which the user feels is safe and comfortable according to your abilities.
- Any user who is unsure how to use any piece of equipment should ask a member of the Performance team for clarification before embarking on unsafe activity.
- Specific guidance for Treadmills:
- Do not step or jump on or off your treadmill if the belt is moving.
- Do not ever drop or insert any object, hands, or feet into any opening, or underneath this equipment.
- Do not place water bottles or cups on the treadmill unless you are using the designed holders for the treadmill.
- Do not use attachments or parts not recommended by the manufacturer.
- Do not leave the treadmill running when unattended.
- Specific guidance for Cycle Ergometers
- Do not adjust the seat or handlebars whilst clipped into the pedals.
- Ensure the adjustment levers are tight before exercising
- Unclip both feet from the pedals before disembarking
- Do not place water bottles or cups on the Cycle Ergometer unless you are using the designed holders.
- Specific guidance for Rowing Ergometers
- Do not place your fingers under the sliding seat.
- Do not let go of the rowing handle when pulled away from holder.
- Do not place you fingers in the fan.
- All Centre Users must complete a health questionnaire (PARQ) before entry. If any medical conditions are disclosed, the user must complete the PARQ stating that they have sought medical advice or wish to use the Centre without doing so, and that they take full responsibility for any injury or health condition sustained whilst using the facilities arising from their medical condition.
- Upon each visit to the Centre the user warrants they are in good physical condition and know of no medical or other reason why they should not engage in any form of exercise, and that such exercise would not be detrimental to their health, safety, comfort or physical condition.
- You may not use any of our facilities whilst suffering from any infectious or contagious illness that could affect others within the club.
General Health and Safety
- If any Centre user has concerns in relation to health and safety, they must report the issue to the Altitude Centre staff immediately.